IT Desktop Support Technician

Job Overview

This position is an 8-week contract role based in Brisbane CBD, requiring on-site presence five days a week with potential for extension. The role involves extensive support across EUC, networking, and telephony in a busy, collaborative multi-site environment.

About the Role

• Deliver Level 2 and 3 support for desktops, laptops, and mobile devices.
• Provide both remote and in-person assistance across multiple locations.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Support end-user devices, communication systems including VoIP and legacy PABX, and site infrastructure.
• Manage incidents ensuring clear communication and timely resolution.
• Participate in after-hours on-call support schedules.

Candidate Profile

• Strong communication skills to deliver excellent customer service at all business levels.
• Preferably 3 or more years experience in end-user or field support within an enterprise environment.
• Solid understanding of networking concepts and troubleshooting connectivity problems.
• Experience with infrastructure tasks such as rack inspections, cable management, and patching.
• Familiarity with VoIP and traditional PABX telephony systems.
• Must possess a valid driver's license and access to a vehicle.

Additional Information

• The contract is set for 8 weeks with the possibility of extension.
• Work schedule is 5 days per week, on-site in Brisbane CBD.
• Candidate must have a full driver's license along with access to a car.

Benefits

• Gain experience supporting a diverse, multi-site network environment.
• Join a collaborative team delivering essential, high-quality technical support.
• Opportunity to contribute to an organization that aims to make a meaningful impact.