Influencer Account Manager

About Dulcedo

Dulcedo is a premier full-service talent management agency focusing on creators, influencers, athletes, models, and entertainment professionals across North America and internationally. We prioritize strategic and sustainable career growth for our talent while providing exceptional service to brands and partners. Operating from offices in Montreal and Toronto, with networks extending to major cities such as Los Angeles, New York, and Miami, we represent over 500 models and numerous athletes and digital creators. Our organization is deeply committed to Diversity, Equity, and Inclusion and fosters an inclusive workplace celebrating diverse backgrounds and identities.

Role Overview

We seek an Account Manager to enhance client relationships and uphold our high standard of service. This role blends client management, project oversight, strategic planning, and social media expertise to support and develop our talents' personal brands and digital presence.

Responsibilities

• Manage and execute partnership agreements by ensuring compliance with contract terms and meeting project timelines.
• Maintain ongoing engagement with talents and brand partners, providing guidance and support throughout collaborations and beyond.
• Analyze partnership performance using key performance indicators (KPIs) and deliver comprehensive reports highlighting outcomes and insights to drive future strategies.
• Collaborate with internal teams and talents to sustain impactful and consistent social media presence.
• Design content strategies informed by analytics and social media trends to optimize audience engagement.
• Engage actively in talent onboarding, quarterly planning, and other critical agency initiatives.
• Support daily talent management tasks, assisting with scheduling and organization to ensure their success.
• Handle inbound public relations activities, including managing interview requests, mailers, and event invitations.
• Support outbound efforts such as talent sourcing, outreach, pitching, gifting, event coordination, and new brand engagements.
• Attend production days and talent events onsite to provide operational support and ensure collaboration success.
• Monitor industry trends and leverage relevant tools to serve as a knowledgeable resource within the team.

Required Qualifications

• Minimum of one year experience in influencer marketing or public relations in agencies or in-house environments.
• Demonstrated ability to communicate effectively with both talent and corporate clients.
• Strong interpersonal and relationship-building skills.
• Skilled in mediation, negotiation, conflict resolution, and expectation management.
• Excellent organizational abilities with proficiency in multitasking, detail orientation, and deadline management.
• Experience analyzing social media metrics and KPIs related to influencer partnerships.
• Familiarity with paid media, influencer marketing strategies, and public relations principles.
• Bachelor's degree in a relevant field is advantageous.

Personal Attributes and Company Culture

• Proactive, curious, and self-driven in work approach.
• Positive and collaborative team player who fosters a supportive environment.
• Comfortable working in fast-paced, dynamic situations with resilience under pressure.
• Goal-oriented, creative, and disciplined with a balance of performance-driven and fun culture alignment.

Employee Benefits and Work Environment

• Unlimited paid time off empowering true work-life balance.
• Twelve personal days annually to recharge.
• Flexible scheduling with minimal office attendance requirements near company hubs.
• Company locations in Montreal and Toronto featuring welcoming and pet-friendly office environments.
• Remote work opportunity ideal for travelers, expatriates, and digital nomads.
• Early finish every Friday (2:00 PM ET) promoting extended weekends weekly.
• Comprehensive dental, vision, and medical insurance coverage for employees and dependents.
• Real opportunities for internal growth and development in a fast-expanding organization.
• The vibrancy of a startup culture combined with over 15 years of industry experience providing stability.

Diversity and Equal Opportunity

As an equal opportunity employer, Dulcedo is dedicated to fostering an inclusive and supportive hiring process. Adjustments can be requested during recruitment to accommodate individual needs. The company employs AI tools to assist with application review but final hiring decisions are made by humans.