Dispute Resolution Coordinator (Tenancy)

About the Opportunity

Join the Ministry of Business, Innovation and Employment (MBIE) as a Dispute Resolution Coordinator within the Building and Tenancy Services branch based in Hamilton. This permanent position offers a salary range between 60727 and 70625 NZD annually, inclusive of KiwiSaver contributions and wellness benefits.

The role involves managing tenancy disputes under the Residential Tenancies Act and the Unit Titles Act, delivering exceptional case management services, prioritizing service for Māori and New Zealand's diverse communities. Responsibilities include evaluating tribunal applications to identify dispute types and determining appropriate resolutions.

Key Responsibilities

• Provide clear, accessible information to parties about dispute resolution and procedural steps.
• Manage scheduling and administrative tasks including arranging applications for mediators and maintaining case files.
• Prioritize workload effectively to meet operational deadlines for the Tenancy Tribunal.

Required Skills and Experience

• Strong customer-centric engagement abilities.
• Excellent communication skills to simplify complex concepts for diverse audiences.
• Robust organisational and administrative skills coupled with solid customer service experience.
• Ability to critically assess issues through conceptual and analytical thinking.
• Proficiency with Microsoft Office suite.
• Experience with legislative frameworks and compliance.
• Legal entitlement to live and work in New Zealand is mandatory.

Knowledge of Residential Tenancy Act principles is advantageous but not compulsory.

About MBIE

MBIE aims to foster a strong, competitive economy while improving the quality of life for all New Zealanders by supporting business productivity, economic participation, and affordable housing. Their work ethic is guided by core values which include collaboration, bravery, future orientation, and accountability.

The organization honors the Te Tiriti o Waitangi partnership, committing to sustainable, impactful engagements with Māori communities and the Crown to encourage social and economic development in New Zealand.

Application Process

Applicants should prepare a CV and cover letter explaining their suitability for the role. All applications must be submitted online. For further inquiries, candidates may contact Sarah Hutcheson via email at the provided address quoting reference MBIE/19829. Applications close on Thursday, 23 July 2026.