Customer Care Executive

Job Role Overview

Join Harmovia in Bengaluru as a Customer Care Executive focused on providing an exceptional digital banking experience. You will connect with designated customers, engaging in conversations predominantly in Kannada, Telugu, and Tamil to ensure effective communication and support.

Key Duties and Responsibilities

• Engage with assigned clientele following prescribed communication guidelines.
• Deliver superior service that enhances the digital banking user experience.
• Identify and understand customer needs to suggest the most fitting banking products.
• Manage both incoming and outgoing phone interactions adhering to quality benchmarks.
• Address and resolve customer inquiries efficiently within set timeframes.

Additional Information

The role requires proficiency in Kannada, Telugu, and Tamil languages for customer interactions.