Warehouse Operations Manager

About the Role

We are seeking an experienced and results-driven Warehouse Operations Manager to lead and manage multiple warehouse contracts in North Tipperary. This key leadership position offers the chance to drive operational excellence in a busy logistics environment by fostering strong client relationships and ensuring seamless warehouse operations.

Key Responsibilities

• Oversee daily warehouse contract operations, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met consistently.
• Build and sustain effective relationships with customers, serving as the main operational contact.
• Lead and inspire onsite management and warehouse teams to excel in performance.
• Manage recruitment, onboarding, workforce planning, and retention of warehouse staff.
• Ensure adherence to company policies, client requirements, and all relevant employment and health & safety regulations.
• Champion health and safety through regular audits, risk assessments, and enforcing corrective measures.
• Track operational metrics including productivity, labor expenses, and financial results to optimize profitability.
• Drive continuous improvement by implementing strategic initiatives that enhance efficiency and customer satisfaction.
• Prepare and deliver reports, performance data, and business reviews for senior leadership and clients.
• Control budgets and operational costs without compromising service quality.
• Work collaboratively with internal teams to support recruitment, payroll, compliance, and customer service processes.
• Identify and support business growth by exploring contract expansion and operational enhancements.

Essential Qualifications and Skills

• Significant experience in roles such as Warehouse Operations Manager, Logistics Manager, or Distribution Manager.
• Strong expertise in warehouse operations and managing personnel.
• Demonstrated success in managing client relationships and achieving high customer satisfaction.
• In-depth knowledge of logistics processes and supply chain best practices.
• Solid understanding of health and safety standards and compliance.
• Skilled in recruiting, managing, and developing large teams in operational settings.
• Commercially savvy, with the ability to analyze performance data and enhance profitability.
• Excellent leadership, communication, organizational, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office and warehouse management systems (WMS).

Desirable Attributes

• Degree or higher qualification in Logistics, Supply Chain Management, Business Management, or related field.
• Experience overseeing multiple warehouse locations or contracts.
• Qualifications in Lean, Continuous Improvement, or Six Sigma methodologies.