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Telemarketing Manager
Delhi-NCR, India · Tempo total
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- Experiência
- 4–8 yrs
- Salário
- INR 25,000 – INR 60,000 / month
- Vagas
- 1
- Publicado
- há 1 dia
- Modo de trabalho
- No escritório
- Educação
- diploma de bacharel
- Elegibilidade
- Candidates with a Bachelor's degree in Business Administration, Marketing, or related fields and a minimum of four years’ experience in telemarketing, telesales, or BPO operations with prior managerial experience are eligible. Experience in real estate is preferred but not mandatory.
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Descrição da vaga
About Bellway Realtech
Bellway Realtech is a prominent real estate company focusing on premium farmhouses, plots, villas, and investment prospects. We seek a skilled Telemarketing Manager to oversee our telecalling team, enhance lead generation, boost customer engagement, and foster business expansion through effective telemarketing strategies.
Key Responsibilities
- Lead and inspire the telemarketing team to meet daily, weekly, and monthly goals.
- Formulate and implement telemarketing plans to increase lead acquisition and client interaction.
- Track team efficiency, call standards, productivity, and conversion metrics.
- Conduct regular coaching sessions, offer feedback, and hold performance assessments.
- Generate comprehensive daily, weekly, and monthly MIS and performance analytics reports.
- Collaborate with Sales, CRM, and Marketing departments for seamless lead distribution and follow-ups.
- Ensure consistent and prompt follow-up on leads to enhance conversion rates.
- Develop and update calling scripts, objection management tactics, and sales workflows.
- Recruit, train, and mentor telecallers and team leaders for optimal performance.
- Analyze campaign outcomes and suggest actionable improvements.
- Maintain accurate CRM entries reflecting all customer engagements and lead statuses.
- Uphold high standards of customer service and regulatory compliance.
Skills and Qualifications
- Bachelor's degree in Business Administration, Marketing, or related disciplines.
- At least four years of experience in telemarketing, telesales, or BPO operations with managerial exposure.
- Prior involvement in the real estate sector is advantageous.
- Strong leadership and team management capabilities.
- Excellent communication, negotiation, and interpersonal skills.
- In-depth knowledge of telemarketing processes and customer engagement techniques.
- Proficiency in CRM software, Microsoft Excel, and reporting tools.
- Analytical aptitude with effective reporting skills.
- Capability to thrive in a fast-paced, target-driven environment.
Key Performance Indicators (KPIs)
- Achievement of lead generation and qualification goals.
- Team productivity and volume of calls handled.
- Conversion rates of appointments and site visits.
- Effectiveness in lead follow-ups.
- Team attendance, call quality scores, and overall performance.
- Revenue generated through telemarketing initiatives.
Working Schedule
- Working Days: Monday to Sunday (6 days/week)
- Weekly Off: Tuesday
- Office Timings: 10:00 AM to 7:00 PM
Compensation and Benefits
- Competitive salary ranging from ₹25,000 to ₹60,000 per month plus attractive incentives.
- Monthly and quarterly performance-based rewards.
- Opportunities for leadership and career progression.
- Professional training and development programs.
- Dynamic work environment promoting growth.