仕事内容

About Bellway Realtech

Bellway Realtech is a prominent real estate company focusing on premium farmhouses, plots, villas, and investment prospects. We seek a skilled Telemarketing Manager to oversee our telecalling team, enhance lead generation, boost customer engagement, and foster business expansion through effective telemarketing strategies.

Key Responsibilities

Lead and inspire the telemarketing team to meet daily, weekly, and monthly goals.
Formulate and implement telemarketing plans to increase lead acquisition and client interaction.
Track team efficiency, call standards, productivity, and conversion metrics.
Conduct regular coaching sessions, offer feedback, and hold performance assessments.
Generate comprehensive daily, weekly, and monthly MIS and performance analytics reports.
Collaborate with Sales, CRM, and Marketing departments for seamless lead distribution and follow-ups.
Ensure consistent and prompt follow-up on leads to enhance conversion rates.
Develop and update calling scripts, objection management tactics, and sales workflows.
Recruit, train, and mentor telecallers and team leaders for optimal performance.
Analyze campaign outcomes and suggest actionable improvements.
Maintain accurate CRM entries reflecting all customer engagements and lead statuses.
Uphold high standards of customer service and regulatory compliance.

Skills and Qualifications

Bachelor's degree in Business Administration, Marketing, or related disciplines.
At least four years of experience in telemarketing, telesales, or BPO operations with managerial exposure.
Prior involvement in the real estate sector is advantageous.
Strong leadership and team management capabilities.
Excellent communication, negotiation, and interpersonal skills.
In-depth knowledge of telemarketing processes and customer engagement techniques.
Proficiency in CRM software, Microsoft Excel, and reporting tools.
Analytical aptitude with effective reporting skills.
Capability to thrive in a fast-paced, target-driven environment.

Key Performance Indicators (KPIs)

Achievement of lead generation and qualification goals.
Team productivity and volume of calls handled.
Conversion rates of appointments and site visits.
Effectiveness in lead follow-ups.
Team attendance, call quality scores, and overall performance.
Revenue generated through telemarketing initiatives.

Working Schedule

Working Days: Monday to Sunday (6 days/week)
Weekly Off: Tuesday
Office Timings: 10:00 AM to 7:00 PM

Compensation and Benefits

Competitive salary ranging from ₹25,000 to ₹60,000 per month plus attractive incentives.
Monthly and quarterly performance-based rewards.
Opportunities for leadership and career progression.
Professional training and development programs.
Dynamic work environment promoting growth.

Telemarketing Manager