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Telecalling Executive
Mona Generator Services Private Limited
Delhi-NCR, India · Tempo total
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- Experiência
- Até 2 anos
- Salário
- INR 15,000 – INR 22,000 / month
- Vagas
- 1
- Publicado
- há 2 horas
- Modo de trabalho
- No escritório
- Educação
- Graduate or Undergraduate (Any Stream)
- Elegibilidade
- Female candidates with relevant communication skills and a customer-oriented mindset can apply. Fresh graduates and candidates with up to two years of related experience are eligible. Immediate joiners are preferred.
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- Obrigatório candidatar-se
Descrição da vaga
About Mona Generators Pvt. Ltd.
Mona Generators Pvt. Ltd. is seeking a proactive and customer-focused female Telecalling Executive to join their team at Nirman Vihar, Delhi. This full-time position requires handling customer inquiries and generating sales leads through effective telecalling.
Key Responsibilities
- Manage inbound and outbound calls in a professional manner.
- Comprehend customer needs and provide information about products and services.
- Proactively generate new leads and conduct follow-ups to boost sales.
- Coordinate appointments for the sales team as necessary.
- Make reminder and follow-up calls to maintain ongoing customer relationships.
- Update and maintain customer data using CRM systems or Excel spreadsheets.
- Follow up on quotations, outstanding payments, and service requests.
- Address customer issues and escalate complex concerns appropriately.
- Develop and sustain positive customer relations.
- Meet and exceed daily and monthly targets for calls and lead generation.
Required Skills & Qualities
- Excellent verbal communication skills in Hindi; basic to good English proficiency.
- Professional and polite telephone etiquette with confidence.
- A positive mindset with a willingness to learn and patience in customer interactions.
- Strong listening, convincing, and negotiation capabilities.
- Motivated, responsible, punctual, and able to work well under pressure.
- Basic computer skills, including MS Excel, Word, email usage, and internet navigation.
- Experience working with CRM software is advantageous.
Qualifications & Experience
- Graduate or undergraduate in any discipline.
- Fresh graduates possessing excellent communication are encouraged to apply.
- Previous experience (0–2 years) in telecalling, customer support, telesales, or lead generation is preferred.
Salary & Benefits
- Monthly salary ranging between ₹15,000 and ₹22,000, commensurate with skills and experience.
- Additional performance-based incentives provided.
Preferred Candidate Profile
- Female applicants with strong communication and customer service skills.
- Prior exposure to telecalling or customer support roles is advantageous.
- Immediate availability is considered a plus.
Ideal Candidate Characteristics
- Friendly and professional demeanor.
- Effective communication and lead generation skills.
- Competent at handling customer queries and follow-up calls.
- Ability to convince, negotiate, solve problems, and manage time efficiently.
- Basic proficiency with computers and multitasking skills.
- Detail-oriented, a team player with a target-driven approach.
- Skilled at record-keeping and documentation.