Store Supervisor

About the Company

talabat, a key part of the Delivery Hero Group, is a leading local delivery platform operating across more than 70 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been publicly traded on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock index.

Job Summary and Responsibilities

• Manage end-to-end store operations including staffing, shift scheduling, order processing, receiving inbound stock, inventory stocking, picking and packing customer orders, and controlling expenses within defined operational standards.
• Oversee daily store functions such as recruitment, shift planning, and routine/preventive maintenance activities.
• Ensure optimal utilization of pickers by assigning multitasking roles to improve unit throughput rates (UTRs).
• Handle ordering and store restocking by assessing inventory levels, collaborating with demand planners, and conducting physical stock checks to prevent out-of-stock or overstock situations.
• Maintain inventory accuracy and implement effective stock control measures to keep adequate stock levels.
• Supervise inbound receiving processes to guarantee accurate receipt of goods adhering to company policies and standard operating procedures (SOPs).
• Ensure efficient and precise outbound order picking and packing in line with SOPs.
• Continuously monitor fulfillment processes and suggest improvements to boost productivity and profitability.
• Lead and develop store personnel, ensure profitability, maintain high-quality customer service, and manage resource allocation to meet service level agreements.
• Manage and monitor store operating costs against budgets, aiming to maximize cost efficiency.
• Implement measures to minimize store-related shrinkage and maintain equipment and infrastructure in proper working order.
• Ensure compliance with hygiene, sanitation, safety, and security standards along with delivering excellent customer service both internally and externally.
• Collaborate with the Operations Manager to resolve store-related issues and propose effective solutions.
• Supervise maintenance activities performed by internal teams and third-party vendors, ensuring safe and proper use of material handling equipment.

Qualifications and Skills

• Possess 5 to 7 years of experience working in supermarket or restaurant environments.
• Adaptable and motivated to learn continuously while handling new challenges daily.
• Strong communication abilities coupled with comfort using multiple operational tools.
• Excellent interpersonal and intercultural communication skills.
• Proficiency in English; Arabic fluency is highly preferred.