C
Senior Customer Services Executive
Mumbai, Maharashtra, India · Tempo total
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- Experiência
- Até 2 anos
- Salário
- INR 21,000 – INR 38,500 / month
- Vagas
- 1
- Publicado
- há 21 horas
- Modo de trabalho
- No escritório
- Educação
- HSC or Graduate
- Elegibilidade
- Candidates with HSC or graduation qualifications; freshers accepted for telecom roles, minimum six months of experience required for banking process roles.
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Overview
Conviction Hr Private Limited is hiring Senior Customer Services Executives for two key processes: UK Telecom and Banking. The work locations are in Thane and Malad, Mumbai.
Key Responsibilities
- Manage both inbound and outbound calls to assist customers effectively.
- Address and resolve customer inquiries ensuring high-quality service.
- Promote additional products and services through upselling and cross-selling techniques wherever relevant.
- Ensure customer satisfaction while adhering to quality benchmarks.
Eligibility Criteria
- For the UK Telecom Process: Candidates should have completed HSC or be graduates, freshers are eligible.
- For the Banking Process: Candidates must have completed HSC or be graduates with a minimum of six months of relevant experience.
Compensation Details
- UK Telecom Process:
- Freshers: ₹21,000 in-hand monthly salary.
- One year of experience: ₹27,000 in-hand monthly salary.
- Banking Process:
- 6 months to 1 year experience: Up to ₹30,000 fixed in-hand plus ₹3,500 in allowances monthly.
- Over 1 year experience: Up to ₹35,000 fixed in-hand plus ₹3,500 in allowances monthly.
Additional Information
For inquiries or to apply, candidates can contact the phone number 9022589331 or submit their resume via WhatsApp.