Reception Team Member

Overview

Staycity is an urban aparthotel brand that blends the freedom of private apartments with hotel comforts, located in key European cities like Dublin, London, Paris, and Berlin. We deliver an environment perfect for modern travelers seeking both flexibility and a welcoming atmosphere. Our mission is to empower guests to explore each city uniquely while providing friendly hospitality in every detail. Our team consists of passionate creators, visionaries, and hosts dedicated to creating exceptional guest experiences and fostering a proud company culture.

Role Summary

We invite you to kickstart your career in our Front Office department as a Front Office Agent/Reception Team Member, assisting us in crafting memorable moments for our guests.

Responsibilities

• Serve as a hospitable ambassador and key contact for guests, ensuring outstanding customer service at all times.
• Maintain proactive communication with guests, offering hotel information and local recommendations.
• Manage smooth daily operations at the front desk, upholding high service standards.
• Handle written and telephone inquiries, forwarding to respective departments when necessary.
• Support the Front Office Manager with special requests and complaint resolution by providing timely, solution-oriented responses.

Qualifications

• Genuine enthusiasm for guest interaction and exceptional hosting skills.
• Completed vocational training in hospitality, with preferably some prior front office experience.
• Proficient use of department-related IT systems; familiarity with Opera Cloud is advantageous.
• Team-oriented approach, reliability, strong motivation, and responsibility.
• Effective communication skills, adaptability, and ability to perform under pressure.
• Willingness to work early, late, occasional night shifts, and assist across departments.
• Professional appearance and excellent manners.
• Fluency in German and English; additional languages are a plus.

Benefits

• Attractive employee rates for you, your family, and friends across all European Staycity locations.
• Subsided German public transport ticket covering your commute.
• Referral program offering up to €550 for recruiting new colleagues successfully.
• Support for professional development through training funding.
• Regular team events celebrating achievements.
• Two paid volunteer days annually for community service.
• Employee Assistance Program providing professional help for you and your family when needed.