Logistics Support Specialist (Fully Remote Contract Role)

About the Role and Company

This opportunity is with a technology-driven organization that bridges consumers with neighborhood businesses across the United States, Canada, Australia, Japan, and Germany. Their platform empowers local commerce by building last-mile logistics infrastructure, fostering new income and work opportunities while supporting local economies.

Key Responsibilities

• Deliver day-to-day and hourly operational assistance specifically for the Meal Manager program.
• Support initiatives aimed at maintaining quality standards and share insights to improve operating procedures.
• Manage communications regarding delivery status updates to ensure customers, merchants, drivers, and internal teams stay informed.
• Oversee order fulfillment operations, spotting and solving potential delivery issues proactively.
• Utilize internal software tools to aid routine processes and troubleshoot challenges as they arise.
• Engage frequently with stakeholders including customers, merchants, and drivers to provide operational support.
• Assist with launching and maintaining new pilot projects.
• Work collaboratively with teams across different departments to enhance operational workflows.

Required Qualifications and Skills

• Proven experience in logistics support focusing on delivery communication and stakeholder coordination.
• Proficient use of communication platforms such as email and Slack for operational purposes.
• Strong verbal communication abilities combined with keen attention to detail.
• Capability to adapt effectively in a dynamic, fast-moving environment.
• Quick learner of internal operational tools and systems.
• Willingness and availability to work from Saturday through Wednesday, between 9:00 AM and 6:00 PM CST.

Preferred Background

• Hands-on experience in last-mile logistics or customer service related to delivery operations for companies like FedEx or UPS.
• Familiarity with Slack as a communication and collaboration tool.

Additional Information

The position offers a competitive salary, typically centered around the median range to maintain equitable compensation aligned with skills and experience.

Contractors may access benefits through a third-party employer after an initial waiting period. Available benefits include Medical, Dental, Vision coverage, and a 401k plan.

The employer commits to equal opportunity practices, ensuring fair employment consideration without bias regarding race, color, religion, gender identity, sexual orientation, national origin, veteran status, or disability.

Work Schedule

This role requires work on Saturday through Wednesday, from 9:00 AM to 6:00 PM Central Standard Time.