Learning and Development Assistant Manager

Job Overview

The role supports identifying and addressing employee and organizational development needs to ensure effective training that enables business objectives. Training focuses on topics ranging from product knowledge and corporate philosophy to customer service and leadership skills. Responsibilities include conducting training needs assessments, designing and delivering both customized and standardized training programs, and evaluating their effectiveness to ensure return on investment.

Candidate Profile

Applicants should hold either a two-year degree with at least one year of relevant HR or related professional experience and certified trainer qualification, or a four-year bachelor's degree in Human Resources, Hospitality, Business Administration, or a related field with certification as a trainer, requiring no prior work experience.

Key Responsibilities

• Promote and inform employees about available training initiatives.
• Exemplify outstanding hospitality leadership and provide excellent customer service to foster a positive guest relations environment.
• Support employees in identifying specific behaviors that enhance service quality.
• Ensure ongoing training aligns employees with guest expectations.
• Utilize effective training techniques to help employees understand and demonstrate guest satisfaction skills.
• Regularly collaborate with the training team to advance training efforts.
• Observe employee service behaviors and provide constructive feedback to staff and management.
• Monitor training participation and progress through enrollment and attendance tracking.
• Meet participants to evaluate progress and resolve issues.
• Work with operational leaders to assess employee technical and leadership proficiency.
• Analyze customer feedback and satisfaction metrics to pinpoint improvement areas.
• Measure the transfer of learning from training sessions to operational performance.
• Ensure training programs incorporate adult learning principles effectively.
• Identify performance deficiencies and collaborate with managers to develop training interventions.
• Adjust training methods and provide re-training when necessary.
• Align training programs with critical business indicators to maximize impact.
• Establish clear guidelines to help employees understand expectations and standards.
• Design targeted training to enhance service delivery.
• Promote brand values and philosophies throughout training activities.
• Incorporate guest satisfaction as a continuous improvement focus during departmental meetings.
• Assist in budget development and management for training initiatives aligned with HR and financial targets.
• Manage departmental controllable expenses effectively and monitor spending using P-cards when appropriate.

Additional Information

The position is based at the Trust Complex Buildings in Algiers, Algeria. This is a full-time management role with no remote work option. Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of its associates. The JW Marriott brand emphasizes associate well-being, offering opportunities for development and a supportive community environment.