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IT Support Specialist (L2)
Darmstadt, Hessen, Germany · Tempo total
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- Experiência
- 4–6 yrs
- Salário
- —
- Vagas
- 1
- Publicado
- há 14 horas
- Modo de trabalho
- No escritório
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About Axians
Axians is the VINCI Energies brand focused on ICT and Digital Transformation, operating in 38 countries with over 17,000 employees and projecting €3.8 billion in annual revenue by 2025. The company combines technology with a human approach to enhance the lives of individuals and organizations.
Why Join the Axians European Institutions Team?
- Join a culturally diverse environment working with professionals from various countries, promoting inclusion and richness in workplace perspectives.
- Engage in significant projects utilizing cutting-edge technology in collaboration with European Institutions.
- Develop your technical and professional skills continually by working in a knowledge-driven setting with challenging projects.
- Benefit from stable, long-term employment opportunities through partnerships with European institutions.
- Contribute to impactful initiatives addressing regional and global challenges in Europe.
Role Responsibilities
- Manage complex and escalated IT incidents, implementing advanced troubleshooting techniques to provide dependable, long-lasting solutions.
- Perform root cause analyses to diagnose underlying problems and prevent issue recurrence.
- Serve as a technical mentor and escalation point for Level 1 support staff, aiding their development and improving overall service quality.
- Enhance and maintain the knowledge base by documenting experiences and solutions to foster shared expertise.
- Coordinate effectively with different teams to ensure smooth escalation processes and consistent high-standard user support.
Candidate Requirements
- Possess between 4 to 6 years of experience providing IT support.
- Demonstrate advanced troubleshooting capabilities with Windows operating systems and Microsoft 365.
- Have hands-on experience with Active Directory management.
- Be knowledgeable in Intune and device endpoint management.
- Understand ITIL frameworks and processes.
- Must hold EU citizenship.
- Proficiency in English at C1 or C2 level is mandatory.