UN
IT Support Specialist (L2)
Darmstadt, Hessen, Germany · À temps plein
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- Expérience
- 4 à 6 ans
- Salaire
- —
- Ouvertures
- 1
- Publié
- il y a 9 heures
- Mode de travail
- Au bureau
- CV
- Candidature requise
Votre lieu de travail
Description de l'emploi
About Axians
Axians is the VINCI Energies brand focused on ICT and Digital Transformation, operating in 38 countries with over 17,000 employees and projecting €3.8 billion in annual revenue by 2025. The company combines technology with a human approach to enhance the lives of individuals and organizations.
Why Join the Axians European Institutions Team?
- Join a culturally diverse environment working with professionals from various countries, promoting inclusion and richness in workplace perspectives.
- Engage in significant projects utilizing cutting-edge technology in collaboration with European Institutions.
- Develop your technical and professional skills continually by working in a knowledge-driven setting with challenging projects.
- Benefit from stable, long-term employment opportunities through partnerships with European institutions.
- Contribute to impactful initiatives addressing regional and global challenges in Europe.
Role Responsibilities
- Manage complex and escalated IT incidents, implementing advanced troubleshooting techniques to provide dependable, long-lasting solutions.
- Perform root cause analyses to diagnose underlying problems and prevent issue recurrence.
- Serve as a technical mentor and escalation point for Level 1 support staff, aiding their development and improving overall service quality.
- Enhance and maintain the knowledge base by documenting experiences and solutions to foster shared expertise.
- Coordinate effectively with different teams to ensure smooth escalation processes and consistent high-standard user support.
Candidate Requirements
- Possess between 4 to 6 years of experience providing IT support.
- Demonstrate advanced troubleshooting capabilities with Windows operating systems and Microsoft 365.
- Have hands-on experience with Active Directory management.
- Be knowledgeable in Intune and device endpoint management.
- Understand ITIL frameworks and processes.
- Must hold EU citizenship.
- Proficiency in English at C1 or C2 level is mandatory.