Customer Support Representative for US Market (Evening Shift)

About The Role

We are assembling a dedicated support team to serve our US-based client, an online furniture retailer, and are seeking a Customer Support Representative to provide exemplary customer service.

Candidate Requirements

• Advanced proficiency in English at C1 level, both spoken and written
• Native-level fluency in Ukrainian
• At least one year of experience in customer support or care, with required experience in phone communication
• Proven skill in communicating clearly and confidently with customers during live phone interactions
• A client-focused approach
• Ability to remain composed and professional under pressure
• Strong attention to detail
• Willingness to work evening shifts from 15:00 to 24:00 Ukrainian time

Primary Responsibilities

• Interacting with customers via phone calls, chat, and email
• Managing and resolving support tickets promptly
• Handling communications with customers and vendors
• Delivering high-quality service to ensure customer satisfaction
• Working closely with the US Customer Care team

What We Offer

• Full-time employment
• Paid vacation and sick leave
• Assistance with tax and accounting management
• Optional benefits including health insurance, gym membership, English language courses, and reimbursement for certifications and training
• A vibrant and creative IT team environment, transparent management, and no unnecessary bureaucracy

About WiserBrand

WiserBrand is a global digital solutions provider specializing in strategic consulting, software development, eCommerce, digital marketing, customer support, automation, and AI-enhanced solutions for clients worldwide. With a decade of experience and over 70 projects completed, we empower businesses to optimize costs, boost revenue, and foster growth through technology. We prioritize responsibility, open communication, teamwork, ongoing development, and a positive workplace where employees can thrive and make meaningful contributions.