EU
Customer Care Executive
Bengaluru, Karnataka, India · Tempo total
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- Experiência
- Qualquer
- Salário
- INR 17,000 – INR 20,000 / month
- Vagas
- 1
- Publicado
- há 3 horas
- Modo de trabalho
- No escritório
- Retomar
- Obrigatório candidatar-se
Onde você trabalhará
Descrição da vaga
Job Overview
Join our team as a Customer Care Executive where you will support clients by managing inbound and outbound calls to address their questions, concerns, and requests promptly and effectively.
Key Responsibilities
- Handle customer communications to resolve various inquiries and complaints with efficiency.
- Assist users by guiding them through troubleshooting processes, billing questions, and product demonstrations.
- Maintain precise records of all customer interactions within the CRM system.
- Strive to achieve or surpass performance metrics like Average Handling Time (AHT) and Customer Satisfaction (CSAT) ratings.
- Coordinate with internal teams to escalate and resolve complex issues, while ensuring excellent customer experience ownership.
Additional Information
This is a permanent, full-time role open to both freshers and experienced candidates. The compensation ranges between ₹17,000 and ₹20,000 per month.
Contact Details
For inquiries, please reach out via phone at 8431646796.
Habilidades
Work styles they’re looking for
Resolução de Problemas
Habilidades de comunicação
Colaboração em equipe