Business Claim Process Analyst

About the Role

Ryanair, the largest airline group in Europe, is seeking a Business Claim Process Analyst to join their Fraud team at their headquarters in Dublin. This is a strategic opportunity to join an expanding airline aiming to operate a fleet of over 800 aircraft and serve 300 million customers annually within the coming decade.

Key Responsibilities

• Improve the efficiency and automation of claims processing workflows.
• Work closely with different stakeholders to optimize processing of EU261 and other claim types.
• Conduct frequent assessments of claims procedures to ensure adherence to legislation and internal policies.
• Analyze claims management information to detect trends, risks, and potential fraud, taking proactive measures to prevent losses.
• Perform regular audits and prepare reports with action plans to enhance processes and automation.
• Provide training sessions on cost control and claims fraud awareness to various teams.
• Support additional tasks and projects as assigned by the Head of Revenue Audit & Fraud.

Candidate Profile

• Minimum of two years' experience handling large volumes of complex claims.
• Strong understanding of technical claims procedures and processes.
• Knowledge or experience related to aviation claims and EU261 legislation is highly advantageous.
• Fluent in English with excellent verbal and written communication skills.
• Possesses robust analytical and problem-solving abilities.
• Demonstrates initiative, interpersonal skills, and effective communication.

Benefits Package

• Competitive salary commensurate with experience.
• Unlimited discounted travel available to over 250 destinations.
• Defined Contribution Pension Plan matched up to 5% or €5,000 annually.
• Death in Service benefit equal to twice the annual base salary.
• 20 days of annual leave, increasing to 22 days after one year and 25 days following three years of continuous service.
• Option to take up to 5 additional unpaid leave days each year.
• Participation in the Cycle to Work scheme.
• Exceptional opportunities for career advancement within the company.