Reservation Executive

About the Role

As a Reservation Executive at Hilton, you will play a key role in managing the hotel’s reservations operations by leading the reservations team and overseeing group sales and planning activities. This position is integral to creating memorable guest experiences by delivering exceptional hospitality and ensuring smooth operations within the reservations department.

Key Responsibilities

• Assist with daily management of room inventory, availability, group blocks, rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system utilization.
• Coordinate group bookings including processing rooming lists, billing requirements, special requests, and ensuring seamless communication among meeting planners, housing bureaus, and internal departments.
• Contribute to revenue management by monitoring reservation trends and supporting rate and occupancy approaches to maximize hotel revenue.
• Provide reservation assistance to customers and team members as required.
• Support various departmental activities such as projects, report preparation, and administrative tasks aiding reservations leadership.
• Lead and nurture team members by supervising their performance, offering coaching, and promoting a positive, productive work atmosphere.

Candidate Profile and Requirements

• Demonstrated experience in hotel reservations, revenue management, or operations, preferably with leadership responsibilities.
• Strong administrative capabilities with excellent organizational and time management skills.
• Exceptional written and verbal communication and presentation skills.
• Detail-oriented with an ability to juggle multiple priorities effectively.
• Proficiency with hotel management systems such as OnQ PM, R&I, Delphi, IDeaS GRO v3, along with Microsoft Office tools.
• Commercially driven mindset with a keen eye for identifying revenue growth opportunities.
• Positive and adaptable approach coupled with a dedication to team achievements and guest satisfaction.

About Hilton

Hilton is a global leader in hospitality renowned for welcoming over three billion guests worldwide, committed to spreading light and warmth through exceptional service. Recognized repeatedly as one of the World's Best Workplaces, Hilton fosters an award-winning culture and supports employees throughout their career journeys in a dynamic work environment.

Your contribution will help shape the future of travel by ensuring every guest stays an unforgettable experience and every team member feels valued.