Metering Operations Coordinator

Overview

We are hiring a Metering Operations Coordinator based in Dublin for a 12-month contract role aimed at managing and improving the efficiency of metering field operations. Reporting directly to the Metering Services Manager, the coordinator will handle end-to-end metering task management, including work orders, scheduling, quality checks, stakeholder communication, and operational data analysis.

Key Duties

• Generate and manage work orders for issues such as customer complaints, meter changes, new installations, and data logger surveys.
• Verify the accuracy and completeness of requests before dispatching jobs.
• Assist in managing backlogs and prioritizing urgent tasks.
• Plan and assign tasks to field engineers by considering location, skill sets, workload, and business priorities.
• Collaborate with regional leadership to allocate work effectively across areas and support expansion into new locations.
• Conduct quality assurance by reviewing work orders and addressing those needing follow-up actions such as data corrections, system amendments, or revisit scheduling.
• Help resolve escalated complaints and operational challenges.
• Use data analysis to identify trends and operational gaps, maintaining performance reports with Power BI.
• Serve as a liaison among regional leads, field teams, customers, IT departments, and other partners to communicate work progress and operational queries.
• Support system management including Maximo and workforce management tools, aiding job plan creation, testing, and rollout.
• Contribute to business transformation initiatives and continuous process improvements.

Required Experience & Skills

• Background in operational coordination, scheduling, dispatch, or workforce management within field service or utilities.
• Familiarity with Maximo and C2M systems is highly advantageous.
• Advanced analytical and problem-solving skills supported by experience with asset management systems.
• Proficiency in Microsoft Excel and Power BI for data interpretation and report generation.
• Strong organizational skills with close attention to detail and quality assurance.
• Excellent stakeholder communication and ability to independently manage workload in a dynamic context.
• Customer service-oriented with a commitment to service excellence.