Customer Support Executive

About the Company

We are a growing direct-to-consumer lifestyle brand specializing in premium tumblers sold online.

Role Overview

We are looking for a friendly and responsive Customer Support Executive to manage customer inquiries across various platforms including email, WhatsApp, and Instagram. The role involves addressing order status, handling returns and replacements, answering product-related questions, and maintaining a polite and helpful communication style. Additionally, basic data entry and follow-up tasks are part of the job.

Key Responsibilities

• Manage and respond to customer queries via email, WhatsApp, and Instagram.
• Provide information regarding order tracking, product returns, and replacements.
• Engage with customers courteously and supportively.
• Perform basic data entry and conduct follow-ups as needed.

Candidate Requirements

• Proficient written communication skills in both Hindi and English.
• Comfortable using smartphones and laptops.
• Previous experience in customer support or back office roles preferred.
• Exhibit a friendly and patient demeanor.

Additional Information

Joining is immediate.