Booking Agent

About the Company

Karisia Ltd specializes in organizing Walking Safaris and also operates Tumaren Camp along with offering holiday bookings across Africa.

Role Overview

The Booking Agent position is a full-time, on-location role based in Nanyuki, Kenya. The primary responsibility is to handle safari reservation management and provide comprehensive support to guests throughout their booking journey.

Key Responsibilities

• Respond promptly to customer inquiries regarding safari options and availability.
• Design personalized itineraries tailored to guests’ preferences.
• Coordinate with guiding and operations teams to confirm availability and logistics.
• Utilize booking systems to secure reservations, process payments, and maintain precise records.
• Communicate clearly with guests and travel partners through email, phone, and other communication platforms.
• Assist the sales team by following up on potential leads and presenting suitable safari packages.
• Ensure an outstanding pre-trip experience by addressing guests’ needs and questions efficiently.

Required Qualifications and Skills

• Minimum of one year of proven experience in tourism bookings and sales.
• Strong interpersonal and communication skills to interact professionally with guests, partners, and internal teams.
• Proficiency in using booking and reservation software to manage availability, itineraries, and payments.
• Excellent customer service abilities to respond to inquiries and resolve any issues effectively.
• Sales and negotiation competency to convert inquiries into confirmed bookings and offer appropriate options.
• Exceptional attention to detail and organizational skills for accurate documentation and scheduling.
• Ability to work full-time at the Nanyuki, Kenya location and collaborate well with operations and guiding personnel.
• Fluent in English language.
• Familiarity with using artificial intelligence tools to improve efficiency is advantageous.