AI Operations Associate

Company Overview

Vela, supported by prominent investors including Y Combinator, CRV, Rebel Fund, and OpenAI angels, focuses on building sophisticated AI-powered scheduling systems. Their AI autonomously manages thousands of nuanced decisions daily to coordinate meetings for elite recruiting and executive search firms serving Fortune 500 leaders.

Role Overview

This position uniquely blends cutting-edge artificial intelligence with critical client interactions. You will act as the key human decision-maker ensuring AI communications with Fortune 500 executives are precise, contextually appropriate, and aligned with the represented search firms' tone and brand identity. Beyond reviewing and refining AI-generated scheduling actions, you will contribute to designing AI playbooks, identify patterns to improve AI performance, and collaborate closely with company founders on scaling strategies.

Primary Responsibilities

• Examine AI-produced scheduling communications before delivery to top-tier search firms and their senior candidates
• Exercise timely judgment in ambiguous or complex scenarios concerning tone, rescheduling, or absent conversation context
• Identify critical subtle mistakes including incorrect time zones, misinterpretation of user intent, inappropriate tone, or missing thread context
• Report behavioral patterns and product insights to the founders and product team
• Lead or support operational initiatives such as client onboarding and internal process development as the company grows

Candidate Profile

• Exceptional proficiency in written English with the ability to convey polished, professional messages appropriate for Fortune 500 CHROs
• Strong decision-making skills under pressure
• High reliability and focus to treat work shifts as real-time production environments
• Innate generalist mindset adaptable to diverse tasks
• Bachelor's degree in English, Business Administration, or similar from a top-tier university
• Experience at Big 4 accounting or equivalent firms such as EY, PwC, KPMG, or Deloitte is preferred
• Availability to begin within two weeks

Career and Culture

Vela offers rapid growth opportunities with a clear path to management roles within two years. The company culture is collaborative with direct founder engagement, monthly team lunches, and substantial investment in each employee's development.

Hiring Process

Applicants undergo a 6-day paid trial working with actual AI outputs to evaluate writing skills, error detection ability, judgment in nuanced cases, and responsiveness. Successful candidates receive a full-time offer.