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Product Support Engineer
Noida, Uttar Pradesh, India · Full Time
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- Experience
- Any
- Salary
- INR 216,000 – INR 360,000 / year
- Openings
- 1
- Posted
- 2 आठवडेपूर्वी
- Work mode
- In office
- Education
- Diploma
- Eligibility
- Candidates possessing a diploma in any specialization are eligible to apply.
- Resume
- Required to apply
Where you'll work
Job description
Job Overview
We are seeking a Product Support Engineer to join our team, located in Noida, India. The role focuses on delivering technical support and collaborating across departments to enhance our products.
Key Responsibilities
- Work jointly with multiple internal teams to drive product enhancements and resolve issues.
- Handle and respond to customer inquiries through phone, email, and chat channels promptly.
- Deliver technical support adhering to defined service level agreements (SLAs).
- Create and maintain documentation of solutions for use in the company's knowledge base.
Candidate Requirements
- Diploma in any field of specialization.
- Proficiency in English and Hindi to communicate effectively with customers and team members.
Compensation
The position offers an annual salary ranging from 216000 to 360000 INR.
Work styles they’re looking for
Problem Solving
Customer Communication