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Product Support Engineer
Noida, Uttar Pradesh, India · Jornada completa
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- Experiencia
- Cualquier
- Salario
- INR 216,000 – INR 360,000 / year
- Vacantes
- 1
- Al corriente
- hace 1 semana
- Modo de trabajo
- En la oficina
- Educación
- Diploma
- Elegibilidad
- Candidates possessing a diploma in any specialization are eligible to apply.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
Job Overview
We are seeking a Product Support Engineer to join our team, located in Noida, India. The role focuses on delivering technical support and collaborating across departments to enhance our products.
Key Responsibilities
- Work jointly with multiple internal teams to drive product enhancements and resolve issues.
- Handle and respond to customer inquiries through phone, email, and chat channels promptly.
- Deliver technical support adhering to defined service level agreements (SLAs).
- Create and maintain documentation of solutions for use in the company's knowledge base.
Candidate Requirements
- Diploma in any field of specialization.
- Proficiency in English and Hindi to communicate effectively with customers and team members.
Compensation
The position offers an annual salary ranging from 216000 to 360000 INR.
Habilidades
Work styles they’re looking for
Resolución de problemas
Comunicación con el cliente