Operations & Executive Assistant

About the Role

RYZ Labs is seeking an experienced Operations & Executive Assistant to support the Founder & CEO of one of their clients. This role involves managing the CEO's inbox and calendar while overseeing the company’s administration. As the business grows, the responsibilities will expand accordingly.

Qualifications

• Minimum of three years’ experience in operations, executive assistance, or chief-of-staff roles, preferably supporting founders or executives at startups.
• Proficiency in both written and spoken English, as all written communication is directed to US enterprise clients.
• Exceptional organization skills, self-motivated, and capable of managing uncertain situations without overlooking tasks.
• Comfortable using modern productivity tools such as Google Workspace, Slack, Notion/Linear, Ramp, DocuSign, Rippling, including daily use of AI-powered tools to enhance efficiency.
• Availability aligned with US Central Time business hours, maintaining high responsiveness and discretion regarding confidential information.
• Demonstrated ability to develop sustainable processes and a preference to take ownership of outcomes rather than waiting for guidance.

Key Responsibilities

• Manage the CEO’s calendar and email inbox, including sorting emails daily, drafting replies, scheduling demos, guarding focus time, and ensuring responses within 24 hours.
• Coordinate sales and customer service calls by attending demos to understand the product, preparing account briefs and meeting agendas beforehand, and managing follow-up activities.
• Oversee the entire recruitment process including partner coordination, interview scheduling, candidate tracking, and organizing work trials.
• Handle finance and vendor operations such as processing invoices, preparing expense approvals through Ramp, monitoring subscriptions, and maintaining accurate records.
• Manage document workflows including DocuSign processes for customer agreements and contractor paperwork.
• Ensure compliance by administering Vanta tasks, policy approvals, and training completions within a SOC 2 framework across the team.
• Manage onboarding and offboarding for new employees, including account setup, access management, Rippling configurations, and day-one scheduling.
• Maintain comprehensive tracking of all commitments made in meetings to guarantee follow-through or necessary escalation.
• Continuously build and improve operational processes to support scaling from 30 to over 100 enterprise clients.