Hotel Cleanliness Supervisor

About the Role

W Hotels is seeking a dedicated Hotel Cleanliness Supervisor to oversee the quality standards of guest rooms and public areas. This role is crucial in ensuring a pristine environment for our guests, acting as a key liaison between various hotel departments. You will be instrumental in maintaining the high standards that define the W Hotels experience, contributing to our mission of igniting curiosity and expanding worlds through exceptional service.

Responsibilities

• Conduct thorough inspections of guest rooms, public spaces, and pool areas to verify adherence to cleanliness and quality standards after housekeeping services.
• Manage sold room reports, confirm room statuses, identify discrepant rooms, and prioritize cleaning schedules for departing guests.
• Support housekeeping management in overseeing daily operations and coordinating inter-departmental efforts with Engineering, Front Office, and Laundry.
• Address and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare, distribute, and communicate any changes to room assignments to the relevant teams.
• Ensure smooth handover of responsibilities by communicating pertinent issues to the incoming shift.
• Complete all required administrative paperwork accurately and on time.
• Assist in the hiring, training, scheduling, performance evaluation, counseling, discipline, motivation, and coaching of housekeeping staff.
• Uphold all company policies and safety and security procedures, promptly reporting any maintenance issues, hazards, accidents, or injuries.
• Complete all mandatory safety training and certifications.
• Maintain a professional appearance with a clean uniform and personal grooming.
• Safeguard proprietary information and protect company assets.
• Provide exceptional guest service by acknowledging and welcoming guests according to company standards, anticipating needs, assisting individuals with disabilities, and expressing genuine appreciation.
• Communicate effectively and professionally with colleagues and guests.
• Foster positive working relationships and respond appropriately to employee concerns.
• Ensure all operations meet established quality expectations and standards.
• Perform physical tasks including moving, lifting, carrying, and placing objects up to 55 pounds independently and heavier objects with assistance.
• Operate and maneuver housekeeping carts and other equipment over varied surfaces.
• Utilize a range of motion including reaching overhead, bending, twisting, pulling, and stooping.
• Maintain physical stamina for extended periods of standing, sitting, kneeling, or walking throughout the work shift.
• Demonstrate fine motor skills and hand-eye coordination for manipulating objects of various sizes and weights.
• Utilize computer systems and point-of-sale systems for data entry and retrieval.
• Visually verify information presented in various formats, including small print.
• Undertake other reasonable duties as assigned by supervisors.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• A minimum of 1 year of relevant work experience in a similar role.
• At least 1 year of experience in a supervisory capacity.
• Ability to perform physical tasks, including lifting and prolonged standing/walking.
• Proficiency in using computer systems for reporting and communication.
• Strong understanding of hotel operations and housekeeping standards.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and make decisions effectively.

Perks

• Opportunity to work with a globally renowned luxury hotel brand.
• Be part of a dynamic and innovative team that values diversity and inclusion.
• Contribute to creating memorable experiences for guests.
• Potential for professional growth and development within Marriott International.

Eligibility

This position is open to individuals with a background in housekeeping or hotel operations, preferably with supervisory experience. Candidates should possess a strong commitment to service excellence and the ability to meet the physical demands of the role.

Education Required

High school diploma or G.E.D. equivalent preferred.

Skills

• Hotel Operations
• Housekeeping Management
• Quality Assurance
• Staff Supervision
• Guest Relations
• Problem Solving
• Communication
• Time Management
• Attention to Detail
• Team Leadership