R
Desktop Support Engineer
Rhyom Technologies Private Limited
Ahmedabad, Gujarat, India · Full Time
Be the first to apply
- Experience
- Any
- Salary
- INR 18,000 – INR 22,000 / month
- Openings
- 1
- Posted
- 12 तासपूर्वी
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
Sign in to tell us what does and doesn't work for you here — it sharpens every match we show you.
Job description
Overview
We are seeking a motivated Desktop Support Engineer to deliver both onsite and remote technical assistance for end-user devices and IT systems. The role involves troubleshooting and resolving hardware, software, and network issues to maintain a smooth working environment and maximize user satisfaction.
Core Duties
- Provide L1 and L2 technical support for desktops, laptops, printers, scanners, and peripherals.
- Install, set up, and troubleshoot Windows operating systems and company applications.
- Identify and fix hardware failures, software errors, and performance problems.
- Support Microsoft Office, Outlook, Teams, OneDrive, and other productivity software.
- Perform hardware diagnostics and replace parts like RAM, storage drives, power supplies, motherboards, keyboards, displays, batteries, and fans.
- Handle installation, configuration, and maintenance of desktops, laptops, and workstations.
- Join devices to Active Directory and manage associated users, passwords, and permissions.
- Assist with networking basics such as LAN, Wi-Fi, TCP/IP, VPN, DNS, and DHCP.
- Install and maintain printers, scanners, and networked devices.
- Manage antivirus software installations, updates, and security compliance.
- Keep accurate IT asset records and documentation.
- Conduct preventative maintenance and system health checks.
- Coordinate with manufacturers and vendors for hardware warranty and repairs.
- Escalate complex technical issues to senior teams.
- Provide onsite assistance at client locations across Gujarat as needed.
Qualifications and Skills
- Proficient in installing and troubleshooting Windows 11.
- Experienced in diagnosing and replacing desktop and laptop hardware components.
- Basic skills in printer troubleshooting and repairs.
- Familiar with Microsoft Office 365 suite and Outlook.
- Understanding of Active Directory and Group Policy fundamentals.
- Knowledgeable in network principles including IP configuration, DNS, DHCP, VPN, and LAN/WAN.
- Skilled with remote support tools.
- Basic knowledge of antivirus and endpoint protection software.
- Strong documentation and reporting capability.
- Excellent communication and customer service aptitude.