Desktop Support Engineer

Overview

We are seeking a motivated Desktop Support Engineer to deliver both onsite and remote technical assistance for end-user devices and IT systems. The role involves troubleshooting and resolving hardware, software, and network issues to maintain a smooth working environment and maximize user satisfaction.

Core Duties

• Provide L1 and L2 technical support for desktops, laptops, printers, scanners, and peripherals.
• Install, set up, and troubleshoot Windows operating systems and company applications.
• Identify and fix hardware failures, software errors, and performance problems.
• Support Microsoft Office, Outlook, Teams, OneDrive, and other productivity software.
• Perform hardware diagnostics and replace parts like RAM, storage drives, power supplies, motherboards, keyboards, displays, batteries, and fans.
• Handle installation, configuration, and maintenance of desktops, laptops, and workstations.
• Join devices to Active Directory and manage associated users, passwords, and permissions.
• Assist with networking basics such as LAN, Wi-Fi, TCP/IP, VPN, DNS, and DHCP.
• Install and maintain printers, scanners, and networked devices.
• Manage antivirus software installations, updates, and security compliance.
• Keep accurate IT asset records and documentation.
• Conduct preventative maintenance and system health checks.
• Coordinate with manufacturers and vendors for hardware warranty and repairs.
• Escalate complex technical issues to senior teams.
• Provide onsite assistance at client locations across Gujarat as needed.

Qualifications and Skills

• Proficient in installing and troubleshooting Windows 11.
• Experienced in diagnosing and replacing desktop and laptop hardware components.
• Basic skills in printer troubleshooting and repairs.
• Familiar with Microsoft Office 365 suite and Outlook.
• Understanding of Active Directory and Group Policy fundamentals.
• Knowledgeable in network principles including IP configuration, DNS, DHCP, VPN, and LAN/WAN.
• Skilled with remote support tools.
• Basic knowledge of antivirus and endpoint protection software.
• Strong documentation and reporting capability.
• Excellent communication and customer service aptitude.