Customer Service Representative

About the company

Atkore is working toward a future where employees, customers, suppliers, shareholders, and communities achieve more together. Its mission centers on supporting customers while helping power and protect the world.

With an international network of manufacturing and distribution sites, Atkore is a major supplier of electrical, safety, and infrastructure solutions.

Role overview

Atkore is seeking a Customer Service Representative to help ensure customers receive excellent service and the right quality products at the right time.

Key responsibilities

• Respond to customer enquiries by phone, email, or fax regarding products, pricing, stock availability, product application, and credit terms.
• Create and send quotations based on customer needs.
• Help customers identify suitable products by considering their requirements, product specifications, and relevant regulations.
• Build an internal working relationship with nominated key account customers and act as their liaison within the company.
• Follow up with customers on orders and delivery progress through to final delivery.

Required background

• More than 2 years of proven experience in customer service, either in a call centre, face-to-face environment, or internal sales role, ideally in a similar industry.
• Preference will be given to applicants with industrial market and catalogue sales experience.
• Working knowledge of SAP or a comparable ERP platform.
• Experience in both inbound and outbound sales.

Growth expectations

• By 3 months: complete the Atkore immersion programme, understand the role’s contribution to the company strategy, become familiar with the team, and learn the team’s training materials and procedures.
• By 6 months: develop a stronger understanding of the wholesale market in the region, build customer relationships, and gain a solid grasp of the sales process.
• By 12 months: manage clients proactively, generate company revenue, handle complex quotations, and contribute to sales across the business.

Additional information

Atkore has received Great Place to Work certification and a Top Workplaces USA award. The company emphasizes an engaged, aligned workforce, collaborative culture, strong leadership, and commitment to its mission, strategic priorities, and core values.

This is an opportunity to join an industry leader and contribute to a team focused on results and continuous improvement.