Customer Care Coordinator

Key Responsibilities

• Receive and handle inbound customer calls, resolve complaints, and communicate updates regarding lift installations, breakdowns, and maintenance visits.
• Coordinate effectively between clients, field technicians, engineering teams, and dispatch to ensure timely and efficient service delivery.
• Organize and schedule preventive maintenance activities, annual maintenance contracts (AMC), and urgent repair appointments.
• Keep detailed records by maintaining job cards, service logs, client information databases, and prepare commercial quotes and reports using CRM software.

Required Qualifications and Skills

• Possess a bachelor’s degree or diploma in any discipline.
• Have 1 to 2 years of professional experience in customer support, technical coordination, or service operations, with preference for candidates from the elevator industry.
• Demonstrate proficiency in Microsoft Office, basic data entry and management, as well as familiarity with ERP or CRM platforms.
• Exhibit strong verbal communication, capability to multitask, and effective problem-solving skills especially while managing stressful situations.