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About the Role

We are looking for a knowledgeable Clinic Manager to direct the daily management of a healthcare facility, guaranteeing outstanding patient services, operational excellence, adherence to healthcare standards, and top-notch quality. This role demands overseeing administrative teams, aiding medical staff, leading continuous enhancements, and safeguarding a superior experience for patients.

Key Responsibilities

Oversee the clinic's daily functions to ensure efficient service delivery.
Lead and mentor administrative personnel, cultivating a collaborative and patient-centric environment.
Collaborate with physicians and clinical staff to streamline workflows and improve operational outcomes.
Track clinic performance indicators, operational goals, and patient satisfaction levels.
Design and execute initiatives for operational improvements enhancing quality and efficiency.
Guarantee compliance with healthcare laws, accreditation benchmarks, and internal policies.
Address and resolve patient complaints professionally and promptly.
Assist with quality enhancement programs and participate in accreditation processes.
Prepare operational reports and provide management with regular updates.
Manage staff schedules, resource deployment, and overall facility operations.
Lead emergency management, crisis response, and business continuity plans as needed.
Ensure a safe environment for patients, staff, and visitors.

Qualifications

Bachelor’s degree in Hospital Management, Healthcare Administration, Business Administration, or related disciplines.
Master’s degree considered an asset.

Experience

At least five years in a Clinic Manager or healthcare operations leadership position.
Demonstrated expertise managing multidisciplinary healthcare teams.
Experience in outpatient clinics, hospitals, or medical centers preferred.

Required Skills

Excellent leadership and team management capabilities.
Strong communication and interpersonal skills.
Ability to plan operations and solve complex problems.
Financial acumen with budgeting and profit & loss oversight knowledge.
Capacity to implement process improvements and maintain operational excellence.
Strong emphasis on customer service and patient experience.
Superior organizational and time management skills.
Competent in working under pressure and handling multiple priorities.

Preferred Qualifications

Experience with accredited healthcare bodies such as JCI, CBAHI, or similar.
Deep understanding of healthcare regulatory requirements and quality standards.
Familiarity with healthcare management software and Microsoft Office suite.

Clinic Manager

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