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About the Company

Clever Conversions is a specialized Shopify agency committed to supporting ambitious direct-to-consumer (D2C) brands in their growth journey. They provide services ranging from design and development to continual optimization.

Role Overview

We are seeking a Client Success Lead who will manage a portfolio of client accounts, effectively combining hands-on project coordination with strategic planning to foster client growth. This role involves close collaboration with design and development leaders to convert strategy into measurable results.

Responsibilities

Oversee a set of client accounts end-to-end, balancing daily project execution with long-term growth strategies.
Serve as the main point of contact, managing client expectations and maintaining their confidence in project outcomes.
Coordinate timelines, key milestones, budgets, and scope across multiple concurrent projects and retainers.
Advise and steer clients' growth strategies focusing on design, development, and optimization efforts, prioritizing initiatives that enhance conversion rates, average order value (AOV), customer retention, and overall revenue.
Promote innovative working methods, including leveraging AI-assisted tools, to improve efficiency and deliver superior results.

Qualifications

Minimum of two years’ experience in an agency setting dealing with eCommerce website projects.
Comprehensive understanding of Shopify and its related ecosystem.
Proven ability to manage multiple projects simultaneously while staying organized, proactive, and composed under pressure.
A strong passion for user experience (UX), conversion rate optimization (CRO), and design fundamentals.
Skill in interpreting data to develop clear recommendations and prioritize actions.
Interest in AI, emerging technologies, and improved work methodologies.
Exceptional written and verbal communication with meticulous attention to detail.
Commercially savvy with a sincere dedication to supporting client growth.

Benefits

Opportunity to collaborate with leading Australian D2C brands and influence their growth trajectories.
Autonomy to innovate and experiment with AI tools and other new technologies.
Access to a dedicated professional development budget to enhance your skill set.
Participation in regular team retreats and industry events.
Clear pathways for career advancement along with incentives to share in the success driven by your efforts.

Client Success Lead (Remote)