Client Success Lead (Remote)

About the Company

Clever Conversions is a specialized Shopify agency committed to supporting ambitious direct-to-consumer (D2C) brands in their growth journey. They provide services ranging from design and development to continual optimization.

Role Overview

We are seeking a Client Success Lead who will manage a portfolio of client accounts, effectively combining hands-on project coordination with strategic planning to foster client growth. This role involves close collaboration with design and development leaders to convert strategy into measurable results.

Responsibilities

• Oversee a set of client accounts end-to-end, balancing daily project execution with long-term growth strategies.
• Serve as the main point of contact, managing client expectations and maintaining their confidence in project outcomes.
• Coordinate timelines, key milestones, budgets, and scope across multiple concurrent projects and retainers.
• Advise and steer clients' growth strategies focusing on design, development, and optimization efforts, prioritizing initiatives that enhance conversion rates, average order value (AOV), customer retention, and overall revenue.
• Promote innovative working methods, including leveraging AI-assisted tools, to improve efficiency and deliver superior results.

Qualifications

• Minimum of two years’ experience in an agency setting dealing with eCommerce website projects.
• Comprehensive understanding of Shopify and its related ecosystem.
• Proven ability to manage multiple projects simultaneously while staying organized, proactive, and composed under pressure.
• A strong passion for user experience (UX), conversion rate optimization (CRO), and design fundamentals.
• Skill in interpreting data to develop clear recommendations and prioritize actions.
• Interest in AI, emerging technologies, and improved work methodologies.
• Exceptional written and verbal communication with meticulous attention to detail.
• Commercially savvy with a sincere dedication to supporting client growth.

Benefits

• Opportunity to collaborate with leading Australian D2C brands and influence their growth trajectories.
• Autonomy to innovate and experiment with AI tools and other new technologies.
• Access to a dedicated professional development budget to enhance your skill set.
• Participation in regular team retreats and industry events.
• Clear pathways for career advancement along with incentives to share in the success driven by your efforts.