Assistant Store Manager

Company Overview

Reitmans is a Canadian fashion retailer with a strong digital presence and more than 200 stores nationwide. The brand offers inclusive sizing from 0 to 22 and XXS to 3X, including Regular, Petite, and Tall collections. As it marks 100 years in business, the company remains focused on empowering and inspiring women through accessible fashion. RCL - Reitmans Canada Limited, founded in Montreal in 1926, operates over 400 stores across Canada through its brands Reitmans, RW&CO., and PENN. Penningtons.

Role Summary

Reporting to the Store Manager, this position plays a key leadership role in day-to-day store execution. The Assistant Store Manager helps run operations, supports team engagement, and contributes to a high-performance culture that delivers excellent customer service and supports store growth.

Key Responsibilities

• Coach and encourage the store team in a positive, energetic environment while staying active on the sales floor.
• Ensure customers receive a consistently strong shopping experience with service standards kept front and center.
• Track key performance indicators, spot improvement opportunities, and suggest actions that help the store meet its goals.
• Assist with recruitment, onboarding, training, succession planning, and performance-related processes.
• Oversee inventory, compliance, and day-to-day procedures with strong organization, time management, and multitasking.
• Support visual merchandising and product presentation so the store environment remains attractive and sales-focused.
• Respond quickly to changing situations and contribute practical solutions that improve performance.
• Promote teamwork, collaboration, and employee engagement while setting the tone through example and dress code compliance.
• Help plan floor coverage, organize daily priorities, and delegate tasks to keep operations running smoothly.
• Support omnichannel activities that help maximize sales and create a seamless customer journey.

Requirements

• At least 2 years of experience supervising or managing a team in retail or another customer-facing setting.
• Proven ability to deliver excellent customer service and motivate others to do the same.
• Strong planning, organization, and prioritization abilities.
• Comfort working under pressure while maintaining quality and performance.
• Demonstrated leadership in guiding a team toward business objectives.
• Ability to contribute to strong sales results.
• Skilled at handling several tasks at once in a fast-moving environment.
• Interest in fashion, with a good eye for style and awareness of current trends.
• Working knowledge of POS, ERP, ATS, and Microsoft Office tools.
• Availability to work evenings, weekends, and holidays.
• Physical capability to stand for long periods, lift up to 40 lbs (18 kg), and use a step ladder up to 3 m (10 feet).
• High school diploma required.

Additional Information

The posted salary range is $42,000 to $50,000, with potential for a higher rate depending on relevant experience.

Benefits

• Paid time off, including sick days, flexible days, and vacation to support work-life balance.
• A comprehensive benefits package focused on employee well-being.
• Monthly bonus opportunity tied to performance.
• Career growth and advancement opportunities.
• Tuition reimbursement to help fund further education.
• Up to 70% off personal purchases in the store and 50% off all RCL brands.
• Referral rewards for successful hires, subject to conditions.

Equal Opportunity Statement

The employer is committed to a diverse, inclusive, and accessible workplace. Accommodation requests during the hiring process will be handled confidentially. Artificial intelligence may be used for candidate screening. Only shortlisted applicants will be contacted.