Telephone Interviewer

Role overview

The Telephone Interviewer is responsible for gathering information from caregivers who are receiving services such as MST. In this role, you will serve as a representative of ABH and its services, maintaining a professional, respectful, and service-oriented approach while following the organization’s established standards, policies, and best practices. The position also requires Spanish/English bilingual ability.

Key duties

• Keep assigned client call records current, including enrollment details, primary caregiver contact information, and preferred calling times.
• Carry out surveys using accepted interviewing methods.
• Record survey responses online or enter data manually after each survey is completed.
• Support caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and other stakeholders with questions related to data collection or survey administration.
• Prepare reports when needed.
• Answer and manage calls on the dedicated toll-free TAM phone line.
• Protect confidential client health information and follow all HIPAA-related rules and procedures.
• Show ethical conduct and cultural awareness when working with people from different backgrounds.
• Handle additional duties as needed to help business operations run smoothly.

Requirements

• An Associate’s degree is required.
• At least 1 year of experience in customer service or administrative work is required.
• Annual Conflict of Interest training must be attended.
• Spanish and English bilingual ability is required.

Additional information

This is a part-time position.