Service Advisor

Role overview

Listers Group is hiring a Service Advisor for its Toyota dealership in Bristol North. The role sits within a fast-paced aftersales environment where customer care, team coordination, and delivery against targets are central to success.

Working pattern

This is a full-time onsite position. The standard schedule runs from Monday to Friday, 08:00 to 18:00, with Saturdays worked on a rotating basis.

Compensation

The package includes a monthly bonus, with an on-target earnings figure of £40,000 per year.

Key responsibilities

• Arrange customer vehicle bookings for servicing and repairs, and coordinate with the workshop team to manage the daily workload.
• Welcome customers on arrival and guide them smoothly from drop-off through to vehicle handover.
• Keep customers informed about progress on their vehicle, approve any extra work where needed, and complete follow-up calls.
• Work closely with workshop, parts, and sales colleagues to help ensure vehicles are completed and delivered on schedule.
• Maintain high levels of customer satisfaction while supporting team targets, department flow, and upselling of available services.

What the employer is looking for

• Strong commitment to excellent customer service and the ability to quickly build rapport with customers.
• A professional presentation and a positive, driven approach to the role.
• Prior experience in a customer service position, ideally in a target-focused environment with responsibility for customer satisfaction and sales outcomes.
• Good organisational and administrative ability; familiarity with dealer management systems is useful but not essential.
• Experience in the motor trade, automotive sector, or a car dealership is preferred, though full training will be provided.

Benefits and extras

• 25 days of annual leave plus bank holidays.
• Company pension.
• Wellness programme.
• Sick pay.
• Group life insurance.
• Discounted car servicing for staff.
• Listers employee discounts across retailers, restaurants, cinemas, and holidays.
• Long-service and loyalty rewards.
• Staff referral scheme.
• Access to in-house, manufacturer, and professional qualifications.
• Company events.

About the employer

Founded in 1979, Listers Group is one of the UK’s largest privately owned and family-owned motor retail groups. The business represents a range of prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire, and places strong emphasis on supporting employees and building long-term careers in the motor trade.

Additional information

If you are seeking a career in the automotive or motor dealership sector, this opportunity may suit you. The company also references a talent bank for people interested in similar roles.