Senior Director Operator Consulting

Position Overview

We are seeking an experienced Senior Director of Operator Consulting based in the United States to lead and expand a high-performing consulting organization. This role is pivotal in driving transformative outcomes for enterprise clients by blending commercial expertise, operational transformation, technology enablement, and leadership development.

Key Responsibilities

• Develop and scale the Operator Consulting function from an emerging team into a mature, robust capability.
• Foster a unified culture promoting collaboration, innovation, accountability, and continuous learning.
• Recruit, mentor, coach, and lead consulting leaders and teams to excel in performance.
• Define operational models, methodologies, processes, and governance structures for global consistency.
• Serve as a senior escalation point and ensure alignment with organizational standards across regions.
• Manage consulting pipelines covering business development, retention, account growth, and strategic opportunities.
• Provide executive-level guidance and transformation advice to enterprise clients.
• Shape commercial narratives, transformation strategies, and value propositions for major client projects.
• Partner with sales, account management, and business development teams to enable consultative selling and revenue acceleration.
• Develop consulting leads responsible for client transformation programs and contracted deliverables.
• Ensure consulting deliverables are effective, high quality, and deliver measurable impact.
• Support presales activities, industry events, marketing initiatives, and market-facing solutions development.
• Build cross-functional communities and professional development programs within consulting teams.
• Drive adoption of emerging technologies and innovative approaches such as AI, automation, and customer experience platforms.

Candidate Profile and Requirements

• Minimum 10 years of experience in consulting organizations, systems integrators, customer experience groups, or BPO environments.
• Proven track record in customer experience transformation, consulting engagements, deal structuring, and commercial strategy.
• Bachelor's or master's degree in business management, project management, communications, or related disciplines.
• Demonstrated ability to build, lead, mentor, and scale high-performance teams.
• Strong consultative sales experience engaging enterprise executives and handling complex sales cycles.
• Exceptional stakeholder management, including influencing C-suite leaders in matrixed organizations.
• Entrepreneurial outlook with capability to create strategies, establish processes, and deliver measurable outcomes.
• Experience managing large-scale change initiatives and embedding new operating models.
• Strong program management skills managing complex cross-functional initiatives.
• Excellent communication, presentation, and executive storytelling abilities.
• Experience in operational performance metrics management including revenue tracking, capacity planning, and ROI analysis.
• In-depth knowledge of emerging technologies such as AI, automation, CRM, and customer experience solutions.
• Broad industry expertise and ability to apply consulting skills across various sectors and business models.

Benefits and Opportunities

• Lead and shape a growing consulting organization with significant strategic influence.
• Collaborate with global enterprise clients on complex transformation programs.
• Role combines leadership with technology innovation and customer experience excellence.
• Develop future consulting leaders and high-performing teams.
• Engage with senior executives and cross-functional stakeholders in a collaborative environment.
• Influence the creation of new consulting offerings, methodologies, and market strategies.
• Competitive remuneration and opportunities for professional growth.
• Access to a vast network of experts and advanced technology capabilities.

Additional Information

This job is represented by a partner company managing all applications and subsequent procedures. The role operates at the intersection of customer experience, AI, automation, and operational excellence, requiring a strategic and entrepreneurial mindset with strong leadership influence across global teams.

Applications are processed through an AI-assisted system for efficiency and fairness; however, the final hiring decision rests with the employer.