Scrum Master

About the Company

Join a prominent Australian insurance company undertaking a major customer claims transformation initiative. The organisation is heavily investing in AI-driven operational enhancements to deliver a faster, simpler, and more integrated claims experience for customers and employees alike.

Role Overview

The Scrum Master will play a critical role in supporting delivery across a large-scale transformation program aimed at modernising claims and customer service capabilities. This role involves close collaboration with cross-functional teams including Solution Architects, Data Scientists, Product Owners, Delivery Leads, and business stakeholders to maintain team alignment and value delivery.

Key Responsibilities

• Lead Agile ceremonies and encourage continuous improvement within delivery teams.
• Coach teams to fully embrace Agile methodologies and principles.
• Identify, manage, and escalate delivery risks, issues, and dependencies proactively.
• Collaborate with technical experts like Solution Architects and Data Scientists to address delivery challenges and sustain progress.
• Cultivate a culture of trust, accountability, and high performance among teams.
• Engage stakeholders from business and technology sectors to foster alignment.
• Monitor delivery milestones and ensure priorities align with transformation objectives.

Candidate Requirements

• Demonstrable experience as a Scrum Master managing complex technology or business transformation initiatives.
• Deep expertise in Agile delivery with the capacity to coach and influence diverse stakeholder groups.
• Excellent communication, facilitation, and relationship management capabilities.
• Ability to effectively engage with both technical and non-technical audiences.
• A proactive approach with strong problem-solving skills to identify early risks and dependencies.
• Experience working within large enterprise settings.
• Capability to handle ambiguity while maintaining delivery momentum in dynamic environments.
• Background in insurance, financial services, or similarly regulated industries is preferred.
• Exposure to AI, data analytics, or digital transformation projects is advantageous.
• Relevant Agile certifications are required.

Contract Details and Work Arrangement

• This is an initial 6-month contract role with potential for extension.
• Hybrid working model requiring office presence approximately five days every fortnight.