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About The Hoxton, Shoreditch

The Hoxton, Shoreditch, the original location where The Hoxton brand launched, offers a unique hospitality experience in London. From its 210 rooms to the innovative meetings & events concept, The Apartment, along with an open lobby, café, and restaurant, guests experience the vibrant atmosphere of Shoreditch.

Role Overview

We are seeking an exceptionally positive and friendly Receptionist to provide outstanding service to all guests, ensuring every visitor feels valued and eager to return. Your role involves handling arrivals and departures, managing guest requests, ensuring billing accuracy, and maintaining a secure and welcoming reception environment.

Key Responsibilities

Maintain a consistently positive and approachable demeanor, even when resolving challenges.
Efficiently manage guest check-in and check-out processes, following the hotel's standard procedures.
Respond promptly to guests' requests, documenting feedback as required.
Oversee the accuracy of guest billing and financial transactions, including managing the Reception float.
Ensure data accuracy across all systems and generate necessary daily reports for various departments.
Complete night reception duties diligently in accordance with established protocols.
Quote guests the correct room rates aligned with current pricing strategies and website information.
Answer telephone calls swiftly and professionally.
Monitor guests and their belongings to minimize security incidents.
Report maintenance issues to appropriate departments and verify completion of repairs.
Maintain cleanliness and orderliness of public and back-of-house areas, addressing deficiencies promptly.
Collaborate effectively with hotel teams and external partners to maximize guest satisfaction.
Keep the reception desk orderly and presentable at all times.
Participate as a member of the hotel's crisis and fire response teams.

Applicant Requirements

Possess a helpful, calm, and confident attitude, especially during quieter night shifts that require independent problem-solving.
Previous experience in hotel or similar customer service roles is advantageous but not mandatory; enthusiasm to learn is essential.
Embrace individuality; the workplace values authenticity over conformity.
Demonstrate a passion for hospitality, aiming to create memorable experiences for guests and colleagues.
Exhibit a cooperative spirit, with humility and a proactive approach to getting tasks done.
Be open to trying new approaches and contributing creatively to the team.
Desire to join a hardworking, supportive, and fun team environment.

Additional Benefits and Information

Competitive salary package.
28 days of annual leave, including bank holidays, pension scheme, eligibility for discretionary bonus, and life insurance coverage.
Access to a health cash plan providing reimbursements and wellness support for physical and mental health.
Confidential mental health support hotline and a network of trained mental health first aiders.
Discounted offers across retail and hospitality partners for self-care treats.
Complimentary one-night stay and a dinner for two at The Hoxton upon starting employment.
Meals provided during work shifts.
Discounts across the wider Ennismore brand family extend to employees and their families, even post-employment.
Annual free night stay at The Hoxton plus special bonuses at significant milestones.
Opportunities for career advancement and role diversification within a global family of hospitality brands.
Comprehensive training programs, learning academies, and development initiatives supporting personal and professional growth.
Additional paid time off to participate in volunteering with partnered charities.
Regular social events, including team gatherings and bi-annual celebrations fostering team spirit.
Enhanced family leave policies to support employees expanding their families.
A calendar full of diversity and inclusion events to educate, celebrate, and promote positive workplace culture.

Receptionist

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