Patient Care Coordinator

About the Opportunity

A prominent healthcare provider in Saudi Arabia is seeking a Patient Care Coordinator who is dedicated to enhancing patient experiences and ensuring efficient coordination among patients, physicians, and multidisciplinary clinical teams.

Key Responsibilities

• Manage and navigate the patient's entire care journey from initial consultation through subsequent follow-ups.
• Organize and schedule appointments, medical procedures, referrals, and diagnostic services promptly.
• Act as the central contact for patients, providing timely communication and support.
• Work closely with doctors, nurses, and clinical staff to promote excellent patient care delivery.
• Inform patients about their treatment plans, procedures, medication regimens, and post-care instructions.
• Maintain complete and accurate patient records with meticulous documentation.
• Address patient concerns professionally to ensure a favorable care experience.
• Adhere to patient confidentiality, healthcare regulations, and quality assurance standards.
• Contribute to ongoing quality improvement efforts and strive for operational excellence.

Qualifications and Experience

• Possess a Bachelor's degree in Healthcare Administration, Nursing, or a related health discipline.
• Have a minimum of two years' experience in Patient Care Coordination, Medical Administration, Patient Relations, or related healthcare roles.
• Experience in hospitals, medical centers, or specialty clinics is preferred.
• Exhibit excellent communication, interpersonal skills, and a customer-focused approach.
• Demonstrate strong organizational skills and the ability to manage multiple tasks efficiently.
• Function effectively in a high-paced healthcare setting.
• Knowledgeable in Microsoft Office applications and Hospital Information Systems such as HIS or EMR is a plus.
• Fluent in both Arabic and English languages.