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Position Overview

PNC values its employees as a key competitive advantage. Our team is united in delivering exceptional customer experiences, fostering a culture of inclusion where everyone is respected and can contribute meaningfully to the company’s success. The Operations Associate role within PNC’s Health Care Operations is a remote position based in Texas.

Work Schedule and Location

Regular working hours are Monday through Friday, from 7:00 AM to 3:30 PM.
Remote work eligibility depends on geographic approval by PNC. Work must be performed from a quiet, secure, and confidential home office environment.
Occasional attendance in the office may be required, dependent on business needs.

Job Responsibilities

Carry out routine transactions and processes by adhering to standard policies and procedures, potentially focusing on a specialized product or function.
Coordinate internally with service partners to route calls, documents, and other tasks necessary to finalize transactions.
Ensure all required documentation and materials are present to complete transactions and verify that any needed equipment is functional.
Respond to inquiries and ad hoc requests with appropriate information and documentation, providing feedback on workflows and completed work.
Review processed transactions and relevant documents to confirm accuracy and compliance with established service levels, policies, and procedures.

PNC Employee Expectations

Focus on customers by understanding and applying values and practices that prioritize customer needs and satisfaction, tailoring solutions when required.
Manage risks effectively by adhering to PNC’s Enterprise Risk Management Framework to support business objectives safely and compliantly.

Preferred Skills and Competencies

Personal accountability and initiative
Customer-focused solutions orientation
Compliance adherence and risk mitigation strategies
Continuous process improvement mindset
Accuracy, attention to detail, and multitasking
Effective communication skills
Familiarity with standard operating procedures and operational functions
Problem management abilities and knowledge of products and services

Work Experience and Education

This role typically requires no formal degree or significant prior experience; a high school diploma or GED is sufficient.
Equivalent combinations of education, certifications, and experience (including military service) may also be considered in place of a degree.

Certifications and Licenses

No specific certifications or licenses are mandatory for this position.

Employment Terms and Benefits

PNC offers comprehensive benefits to eligible full-time employees including medical, dental, vision coverage, life insurance, disability protection, 401(k) with company match, pension, stock purchase plans, dependent care reimbursements, and educational assistance programs.
Paid leave benefits include up to 11 paid holidays annually, 9 occasional absence days, maternity/parental leave, and 15 to 25 vacation days depending on service length.

Equal Opportunity and Accessibility

PNC is committed to an inclusive workplace, providing reasonable accommodations for applicants and employees with disabilities.
Applicants needing accommodation can request assistance confidentially via designated contacts.
PNC is an equal employment opportunity employer regardless of protected characteristics such as race, gender, age, disability, or veteran status.

Additional Legal and Privacy Information

This position complies with relevant federal regulations including the FDIA, SAFE Act, and FINRA, restricting employment of individuals with certain criminal histories.
California residents are directed to review the company’s privacy notice concerning personal data usage during hiring.

Operations Associate