Operations Associate

Position Overview

PNC values its employees as a key competitive advantage. Our team is united in delivering exceptional customer experiences, fostering a culture of inclusion where everyone is respected and can contribute meaningfully to the company’s success. The Operations Associate role within PNC’s Health Care Operations is a remote position based in Texas.

Work Schedule and Location

• Regular working hours are Monday through Friday, from 7:00 AM to 3:30 PM.
• Remote work eligibility depends on geographic approval by PNC. Work must be performed from a quiet, secure, and confidential home office environment.
• Occasional attendance in the office may be required, dependent on business needs.

Job Responsibilities

• Carry out routine transactions and processes by adhering to standard policies and procedures, potentially focusing on a specialized product or function.
• Coordinate internally with service partners to route calls, documents, and other tasks necessary to finalize transactions.
• Ensure all required documentation and materials are present to complete transactions and verify that any needed equipment is functional.
• Respond to inquiries and ad hoc requests with appropriate information and documentation, providing feedback on workflows and completed work.
• Review processed transactions and relevant documents to confirm accuracy and compliance with established service levels, policies, and procedures.

PNC Employee Expectations

• Focus on customers by understanding and applying values and practices that prioritize customer needs and satisfaction, tailoring solutions when required.
• Manage risks effectively by adhering to PNC’s Enterprise Risk Management Framework to support business objectives safely and compliantly.

Preferred Skills and Competencies

• Personal accountability and initiative
• Customer-focused solutions orientation
• Compliance adherence and risk mitigation strategies
• Continuous process improvement mindset
• Accuracy, attention to detail, and multitasking
• Effective communication skills
• Familiarity with standard operating procedures and operational functions
• Problem management abilities and knowledge of products and services

Work Experience and Education

• This role typically requires no formal degree or significant prior experience; a high school diploma or GED is sufficient.
• Equivalent combinations of education, certifications, and experience (including military service) may also be considered in place of a degree.

Certifications and Licenses

• No specific certifications or licenses are mandatory for this position.

Employment Terms and Benefits

• PNC offers comprehensive benefits to eligible full-time employees including medical, dental, vision coverage, life insurance, disability protection, 401(k) with company match, pension, stock purchase plans, dependent care reimbursements, and educational assistance programs.
• Paid leave benefits include up to 11 paid holidays annually, 9 occasional absence days, maternity/parental leave, and 15 to 25 vacation days depending on service length.

Equal Opportunity and Accessibility

• PNC is committed to an inclusive workplace, providing reasonable accommodations for applicants and employees with disabilities.
• Applicants needing accommodation can request assistance confidentially via designated contacts.
• PNC is an equal employment opportunity employer regardless of protected characteristics such as race, gender, age, disability, or veteran status.

Additional Legal and Privacy Information

• This position complies with relevant federal regulations including the FDIA, SAFE Act, and FINRA, restricting employment of individuals with certain criminal histories.
• California residents are directed to review the company’s privacy notice concerning personal data usage during hiring.