Lead Admin - Gold Loan - South - Hyd

Job overview

The Lead – Admin for the Gold Loan business is accountable for keeping branch administration running smoothly across zonal locations. The role focuses on operational continuity, regulatory adherence, infrastructure preparedness, vendor and contract-staff coordination, and disciplined cost management to support business expansion and governance.

Business and organizational context

This position sits within the Financial Services business of Aditya Birla Capital Limited, a large diversified NBFC with a pan-India lending presence. The Gold Loans business is a high-volume secured lending segment where speed, customer trust, valuation discipline, purity verification, and operational control are especially important.

As an organization, Aditya Birla Capital Limited is registered with the RBI as a Systemically Important Non-Deposit taking NBFC. The company serves retail, HNI, MSME, mid- and large-corporate customers through a wide lending portfolio and also operates a wealth management business. The company is rated AAA by India Ratings, ICRA, and CARE.

Key responsibilities

• Run day-to-day administrative operations across multiple branches in the region.
• Manage housekeeping, security, maintenance, and resolution of routine branch issues.
• Oversee preventive upkeep, fixed asset control, and facility readiness.
• Lead branch expansion activities, including new site readiness, civil and interior coordination, and project follow-up.
• Work with vendors and facility partners for onboarding, service delivery, and timely completion of work.
• Track statutory and internal compliance requirements, maintain registers, and support audit closures.
• Prepare MIS and operational reports, and manage documentation related to assets, expenses, and compliance.
• Handle travel arrangements, logistics, courier movement, meetings, and events as required.
• Monitor administrative budgets, process vendor invoices and utility bills, and enforce cost controls.
• Guide and supervise contract staff to ensure productivity and smooth branch support.
• Coordinate regularly with regional and cluster leaders, as well as risk, audit, compliance, HR, and finance teams.
• Liaise with external vendors, facility service providers, and statutory authorities whenever required.

Requirements

• Strong experience in branch administration, facilities management, and operational coordination.
• Ability to manage multiple locations and balance service quality with cost discipline.
• Hands-on understanding of statutory compliance, audit handling, and reporting processes.
• Experience working with vendors, contractors, and cross-functional internal stakeholders.
• Capability to supervise support staff and maintain operational discipline.
• Comfort with infrastructure projects, branch setup, and execution tracking.
• Sound judgment in budget monitoring, payment tracking, and documentation management.

Key challenges

The role involves managing diverse operational needs across a branch network, completing infrastructure work without interrupting business, staying aligned to central and state compliance obligations, controlling costs without affecting service quality, and coordinating effectively with many internal and external stakeholders.

Direct report

Contract staff in admin/support roles assist with branch administration, facility upkeep, and logistics coordination.

Relationships

• Regional and cluster heads: daily coordination on branch operations, infrastructure, and compliance matters.
• Risk, audit, compliance, and HR teams: weekly or need-based coordination for escalations, audit points, hiring support, and compliance reporting.
• Finance team: weekly interaction for budget tracking, vendor payments, and expense reporting.
• Vendors and facility partners: need-based coordination for projects, maintenance, housekeeping, and security services.
• Statutory authorities: need-based interaction for licenses, filings, and inspections.

Additional information

Business: Financial Services

Unit: Aditya Birla Capital Limited

Location: Across branches in India, region-wise

Key dimensions: branch operations, facility management, branch expansion, compliance, financial control, and team management.

Job context: Gold loans are a sensitive, high-volume product that requires strong governance, infrastructure readiness, operational discipline, and customer trust management.

Job purpose: The position exists to ensure that branch administration, infrastructure, compliance, and cost controls function efficiently so business operations remain stable and scalable.