Junior People Services Team Leader

Overview

The Junior People Services Team Leader will oversee a team of People Services Specialists and Administrators to ensure efficient and quality execution of HR operational tasks. This role primarily focuses on delivering support related to administration, payroll, time and attendance, benefits management, and utilization of HR tools such as MyHR and AskHR.

Key Responsibilities

• Lead and supervise a team responsible for operational HR support to employees, managers, and various stakeholders within the People Services domain.
• Manage adherence to People Services processes aligned with HR policies and track their statuses.
• Serve as the escalation point for employee and manager queries concerning HR processes, ensuring resolution within agreed Service Level Agreements (SLAs).
• Contribute as a member or lead HR projects and initiatives as a subject matter expert in the area of People Services.
• Coach and develop People Services team members to enhance their functional capabilities.
• Perform additional duties assigned by the Line Manager relevant to the functional responsibilities.

Qualifications and Skills

• University degree is required, preferably in HR Management.
• Strong theoretical and practical understanding of People Services and related HR areas.
• Ability to quickly adapt, learn, and work effectively in a dynamic environment.
• Demonstrated engagement and strong commitment to task completion.
• Excellent communication abilities coupled with customer focus and stakeholder management skills.
• Up to one year of leadership experience with at least five years of experience in People Function roles.
• Sound knowledge of labor codes and related legal frameworks.
• Fluent in written and spoken English.