Intake Coordinator

About FloMed Infusion

FloMed Infusion operates outpatient infusion clinics delivering medical infusions and injections within a calming ambulatory setting. Headquartered in Florida, the company is expanding swiftly throughout Florida and New Jersey, currently running 11 clinics in Florida and 4 in New Jersey, offering substantial career advancement opportunities.

Position Overview

We are recruiting four full-time Intake Coordinators at our Delray Beach location. This role involves performing a range of clerical and patient-facing tasks to ensure smooth operational workflows and patient satisfaction.

Key Responsibilities

• Conduct registration duties including receptionist and secretarial tasks within the medical office environment.
• Verify accuracy and completeness of patient eligibility information and medical records.
• Serve as a primary communication hub liaising between patients, medical personnel, and other stakeholders.
• Manage administrative data entry into the electronic medical records (EMR) system and coordinate various medical service activities.
• Support patients by addressing inquiries and concerns effectively.
• Regularly review and optimize appointment schedules to enhance efficiency.
• Update patient demographics in organizational data systems, ensuring photo identification and insurance cards are properly scanned.
• Ensure all required consent forms are signed and digitized within the electronic health record system.
• Initiate communication with patients regarding benefit coverage and appointment specifics.
• Demonstrate commitment to excellent service for internal colleagues, patients, physician offices, and hospital staff.
• Maintain exemplary professional and ethical standards through the successful completion of competency requirements and behavioral expectations.
• Adapt to evolving healthcare delivery demands, with flexibility in duties as designated by management.

Candidate Requirements

• Previous experience within a medical office setting is essential.
• Preferred candidates will have up to 10 years of relevant work experience.
• Familiarity with medical office terminology and operational systems is required.
• Bilingual proficiency in Spanish represents an advantageous skill.

Employee Benefits

• 401(k) plan with matching contributions
• Dental, health, life, and vision insurance coverage
• Paid time off for eligible employees
• Referral incentive program