General Manager

About Crash Champions

Crash Champions stands as one of the fastest expanding and most dynamic brands in the collision repair industry. As the largest founder-led multi-shop operator (MSO) in the U.S., it manages over 650 advanced repair centers across 38 states. The company also owns the Crash Champions LUXE | EV Certified brand, specializing in luxury and electric vehicle repairs. Established in 1999 by industry expert and 2023 EY Entrepreneur of the Year Midwest recipient Matt Ebert, Crash Champions thrives on the principle that outstanding collision repair service begins with putting people first.

Role Responsibilities

• Achieve or surpass revenue targets and key performance indicators at the location by overseeing all shop operations from vehicle intake to final delivery, ensuring efficient throughput and superior production quality.
• Assign repair tasks to Body Technicians and prioritize vehicle teardown and paint jobs, maintaining smooth workflow.
• Provide customer service and support teammates during busy periods by handling vehicle check-ins, customer reception, and preparing estimates as needed.
• Ensure all repairs adhere to Crash Champions and I-Car quality and safety standards, with accurate billing and enforcement of personal protective equipment protocols.
• Manage payroll and staffing activities promptly, including punch-in/out monitoring and approval of paid time off, vacation, or leaves for production staff.
• Coordinate daily production activities by communicating effectively with Body Technicians, Collision Estimators, and Parts Managers to meet delivery schedules.
• Prepare and update dispute resolution process (DRP) compliant estimates post vehicle disassembly, collaborate on estimate adjustments with Collision Estimators, and finalize estimates accordingly.
• Lead recruitment, interviewing, hiring, coaching, and continuous development of team members, ensuring alignment with role requirements and fostering growth opportunities.

Candidate Qualifications

• Comprehensive knowledge of the collision repair industry and in-depth understanding of insurance procedures across multiple carriers.
• Strong problem-solving skills and sound decision-making ability.
• Leadership qualities with capability to collaborate effectively and drive team-oriented goals.
• Track record of meeting deadlines with consistent achievement of favorable results.
• Proficiency in estimating software, especially CCC ONE Total Repair Software, and technological adeptness with computers.
• Possession of a valid driver’s license is mandatory.

Benefits

• Medical, dental, and vision insurance coverage.
• Group life and disability insurance plans.
• 401(k) retirement savings plan with company match.
• Employee referral incentives labeled "Cash From Crash."
• Five paid holidays annually.

Additional Terms and Compensation Details

The company is dedicated to offering competitive wages for this role, determined by relevant knowledge, experience, skills, certifications, and qualifications. Alongside the stated salary range, eligibility for performance-related bonuses exists. Benefits and salary details are current at posting and may be revised by the company subject to applicable laws.