General Manager

About Crash Champions

Crash Champions stands as one of the fastest expanding and most dynamic brands specializing in collision repair services. As the largest founder-led multi-shop operator in the U.S., the company runs over 650 advanced locations across 38 states, including the prestigious Crash Champions LUXE | EV Certified high-end electric vehicle repair centers. Founded in 1999 by industry expert and 2023 EY Entrepreneur of the Year Midwest winner Matt Ebert, Crash Champions has dedicated over 25 years to its vision of prioritizing people to deliver top-tier collision repair services.

Key Responsibilities

• Ensure achievement or surpassing of location revenue targets and other key performance indicators by overseeing all shop operations from vehicle intake to customer delivery, optimizing throughput, quality, and efficiency.
• Manage allocation of repair work among Body Technicians and prioritize vehicle teardown and painting schedules.
• Provide support to team members during busy periods by assisting customers, handling vehicle check-ins, and preparing estimates as necessary.
• Maintain adherence to production goals, quality standards pursuant to Crash Champions and I-Car guidelines, accurate billing, and enforce safety protocols for the shop’s back area.
• Oversee timely payroll processing, including staff time tracking and compliance with punch-in/out and flag-hour policies, while managing leaves and time-off requests.
• Coordinate daily workflow by liaising with Body Technicians, Collision Estimators, and Parts Managers to meet delivery deadlines.
• Draft Direct Repair Program (DRP) compliant estimates when required, conducting thorough disassembly, damage assessment, and updating estimates accordingly.
• Lead recruitment efforts by understanding role requirements, conducting interviews, selecting skilled candidates, and facilitating ongoing coaching and development to support teammates’ career growth.

Qualifications and Skills

• Comprehensive knowledge of the collision repair industry, including insurance carrier procedures and guidelines.
• Strong decision-making capabilities and effective problem-solving skills.
• Proven leadership qualities and a collaborative approach to achieving shared goals.
• Demonstrated ability to meet deadlines and deliver positive outcomes consistently.
• Proficiency in CCC ONE Total Repair estimating software and general computer literacy.
• Possession of a valid driver’s license.

Employee Benefits

• Medical, dental, and vision insurance options.
• Group life insurance and disability coverage.
• 401(k) retirement plan with company matching contributions.
• Referral bonus program known as “Cash From Crash.”
• Five paid holidays annually.

Compensation and Additional Information

The salary for this full-time role ranges between $75,000 and $128,700 annually, varying based on expertise, certifications, and performance. Eligible candidates may also receive performance-related bonuses. Compensation details are subject to change as per company policy and applicable laws. This position is located onsite in Miami Gardens, FL.