Customer Specialist - Orewa

About ASB and the Role

Welcome to ASB! We are committed to helping our customers reach their financial goals by delivering exceptional experiences throughout their banking journey. We are seeking a Customer Specialist to join our welcoming and motivated team at our Orewa Advice Centre, located in a vibrant coastal community.

This position operates on a consistent Monday to Friday schedule, supporting a healthy work-life balance and offering a promising career path within banking.

Role Responsibilities

• Provide outstanding customer service across a wide variety of banking inquiries.
• Assist customers in utilizing digital banking tools and technologies effectively.
• Support account opening procedures and customer onboarding processes.
• Identify customer needs to recommend suitable financial products and services.
• Refer clients to specialized teams when necessary to best meet their needs.
• Collaborate closely with team members to achieve excellent customer outcomes.
• Uphold rigorous risk and compliance standards in all activities.

Candidate Profile

• Experience in customer service, retail, hospitality, or banking environments.
• Strong interpersonal and communication skills with an ability to build lasting relationships.
• Comfort and confidence in adopting new technologies and learning software systems.
• A proactive problem solver who is curious and eager to learn.
• Capability to stay composed and flexible in a dynamic, busy setting.
• A strong commitment to delivering exceptional results for customers.

While banking experience is advantageous, it is not mandatory. Candidates with relevant transferable skills and enthusiasm to develop are highly encouraged to apply.

Why Choose ASB?

At ASB, we deeply value our employees, customers, and communities. We dedicate resources to employee development and provide clear pathways for career advancement throughout the bank. Our company culture embodies the values of Care, Courage, and Curiosity, and we promote authenticity at work.

Employee Advantages

• Opportunities for professional growth and internal promotion.
• A supportive, collaborative, and inclusive working environment.
• Access to banking and insurance benefits.
• Competitive parental leave policies and wellness programs.
• Working with one of New Zealand's most respected and trusted financial institutions.