Customer Solution & Claims Specialist - Export

Position Overview

This role involves managing comprehensive order fulfillment, export coordination, and claims resolution to ensure a superior customer experience. The incumbent acts as a vital link among customers, sales teams, logistics partners, and internal supply chain functions, dedicated to order accuracy, punctual delivery, effective returns handling, and proactive resolution of issues.

Key Responsibilities

• Oversee entire customer order lifecycle from input to delivery while addressing exceptions and operational hurdles.
• Monitor customer accounts for issues like blocked orders, inventory limitations, and delivery risks, coordinating solutions collaboratively.
• Collaborate with transportation, logistics, demand planning, supply chain, and fulfillment departments to enhance shipment and distribution performance.
• Manage ocean freight bookings, air shipments, carrier engagements, and delivery requirements to fulfill operational timelines and customer expectations.
• Maintain order tracking with full visibility of status, delays, causes, and corrective measures.
• Support export activities by preparing necessary documentation, including certifications and compliance paperwork.
• Handle customer returns, refusals, and claims by assessing requests for policy adherence and securing proper approvals.
• Analyze return and service problems to detect patterns, suggest improvements, and minimize disruptions.
• Communicate promptly with customers and stakeholders regarding order updates, issues, and resolution strategies.
• Participate in continuous enhancement efforts targeting customer satisfaction, operational efficiency, and cost reductions.

Qualifications and Skills

• Bachelor's degree preferred or comparable professional experience.
• Minimum two years of experience in supply chain roles including order processing, inventory control, transportation, or demand planning.
• Familiarity with export procedures and international shipping is desirable.
• Experience using SAP or related ERP systems is advantageous.
• Proficient in Microsoft Office suite with intermediate Excel abilities—handling large datasets, VLOOKUP, and PivotTables.
• Understanding of export operations, documentation, and logistical workflows.
• Strong customer service orientation with excellent communication skills both verbal and written.
• Analytical capacity to interpret data trends and develop practical solutions.
• Effective organization skills to juggle priorities in a fast-moving environment.
• Demonstrated problem-solving aptitude, keen attention to detail, and sound judgment.
• Ability to work autonomously and collaborate cross-functionally.
• Spanish or Chinese language skills are preferred.
• Preference for candidates based in Long Island, NY, for occasional onsite meetings and training.

Compensation and Benefits

• Annual salary estimated between $53,000 and $63,000, contingent on experience, qualifications, and location.
• Performance-related bonuses and an inclusive total rewards package.
• 401(k) retirement plan with employer match.
• Healthcare benefits and wellness programs.
• Supportive work culture promoting professional development.
• Flexible remote work options for qualifying employees.
• Opportunities for collaboration with global teams on impactful health and nutrition projects.

Additional Information

This role is offered through a partner company managing recruitment processes. All application review, interviews, and subsequent steps are conducted by the partner's internal team. Applications will be processed using AI-supported evaluation for efficiency and fairness; however, final hiring decisions rest with human recruiters.